Our cancellation policy aims to ensure fair disciplinary action is taken in the event of a Member cancelling a booking, which reflects decreasing probability of being able to find an alternative Member at such short notice.
This document explains our cancellation policy, which forms a part of the contract for all Members on our platform. All last minute cancellations are noted on the Member’s profile and if repeated within a small number of shifts, will lead to removal from the platform. Exceptions will be made for injury or death, through an appeals process.
It is important to note that a last minute cancellation is defined as: a cancellation within 48 hours of the shift start time.
We have removed all monetary fines, however we take last minute cancellations very seriously at Rota, as they affect your reliability rating and therefore impact your overall star rating.
However, when a cancellation is made within 2 hours of the start time, this counts as a double cancellation. This is due to the detrimental impact your cancellation has on the shift and the Partner, as it is highly unlikely we will be able to fill this shift so close to the start time. This therefore requires a hbigger consequence.
In instances where a Member cannot make a shift due to extreme unforeseen circumstances, exceptions will be made at the discretion of our Support team, if an appeal is put forward. The Support team will work on a case by case basis with all appeals.
Our policy states that if a Partner changes the time of the shift at the last minute, i.e. within 48 hours of the start time, you will receive a notification from the app asking you to reconfirm your availability. If you are unable to make the changed shift time, this will not count as a cancellation on your part.If you have any questions regarding this policy, please contact firstname.lastname@example.org